Returns & Refund Policy

We offer guaranteed returns and refund for every product sell on Emporiaz.com subject to the following terms & conditions:

  1. A) Full refund is guaranteed if Customer don’t receive his/her order subject to the complete and correct shipping address provided by customer.
  2. B) Customer can contact us to discuss within 14 days of receiving the product if he/she find that it is not as described or it is of low quality.   This return & refund guarantee is available for only product quality problems and product not as described.

Customer will have two options:

  1. Return the Product and Request Full Refund:
  • Return the product with original packing and original condition and request the full refund.
  • Used products or products without original packing will not be accepted for return and refund.
  • Buyer will have to prove in his claim that item received is not as described.
  • Return & refund claim will not be accepted if seller proves that product is as it is described.
  • Shipping charges and return shipping charges will be paid by the buyer and these will not be refunded in any case.

OR

  1. Keep the Product and Partial Refund:
  • Buyer can keep product and negotiate with us for a partial refund based on quality or description as discussed above.
  • In case of failure to reach on an agreement under option number 2, procedure described in option number 1 will be applied.
  • Shipping charges and return shipping charges will be paid by the buyer and these will not be refunded in any case.

 

  1. Product is no longer required:
  • Buyer can also return the product within 1 days of receiving the product if he don’t require the purchased product any more.
  • Used products or products without original packing will not be accepted for return and refund. Return will be accepted only if original packaging is not opened and it is intact.
  • Return the product with original packing and original condition and request the restocking and refund.
  • 50% restocking charges will be deducted.
  • Shipping charges will not be refunded and return shipping charges will also be paid by the buyer