Returns & Refund Policy

We offer guaranteed returns and refund for every product sell on Emporiaz.com subject to the following terms & conditions:

Full refund is guaranteed if you don’t receive your order.

You can contact the seller to discuss within 14 days of receiving the product if you find that it is not as described or it is of low quality.   This return & refund guarantee is available for only product quality problems and product not as described.

You will have two options:

  1. Return the Product and Request Full Refund:
  • Return the product with original packing and original condition and request the full refund.
  • Used products or products without original packing will not be accepted for return and refund.
  • Buyer will have to prove in his claim that item received is not as described.
  • Return & refund claim will not be accepted if seller proves that product is as it is described.
  • Shipping charges and return shipping charges will be paid by the buyer and these will not be refunded in any case.

OR

  1. Keep the Product and Partial Refund:
  • Buyer can keep product and negotiate with seller for a partial refund based on quality or description as discussed above.
  • In case of failure to reach on an agreement under option number 2, procedure described in option number 1 will be applied.
  • Shipping charges and return shipping charges will be paid by the buyer and these will not be refunded in any case.

 

  1. Product is no longer required:
  • Buyer can also return the product within 1 days of receiving the product if he don’t require the purchased product any more.
  • Used products or products without original packing will not be accepted for return and refund. Return will be accepted only if original packaging is not opened and it is intact.
  • Return the product with original packing and original condition and request the restocking and refund.
  • 50% restocking charges will be deducted.
  • Shipping charges will not be refunded and return shipping charges will also be paid by the buyer